Terms & Conditions
- We are happy to refund or replace an order if there is a quality issue, or if an item is lost in the mail. Unfortunately we are not able to accept returns for any other reason. This is because our products are custom-made, print-on-demand items.
- We are unfortunately not able to replace orders lost in the mail due to an incorrect address being supplied. So please check order details carefully!
- If an order arrives damaged, we’re happy to send a replacement. Please send photos of the damage to email@example.com, stating the order number, and we’ll take it from there.
Duration of Delivery:
- It takes 2-4 business days to print your order, depending on the product.
- The below shipping estimates are to be added on top of print times:
UK 1-3 business days
EU 3-6 business days
USA 4-8 business days
ROW 7-10 business days
- At peak times (like around Christmas and other special dates), please allow a little longer for your order to arrive.
- UK orders are delivered by Royal Mail or Whistl.
- US orders are delivered by USPS; certain tracked orders are FedEx.
- International orders are sent International Standard, which uses Royal Mail followed by the national postal service of the destination country.
When orders go AWOL
- If you feel like you have waited far too long for your order, you can get in touch with us at support and we’ll be happy to investigate. Do also check with your local post office and/or your neighbours, as this is where ‘lost’ orders often seem to end up!
- If you have waited longer than expected for an order to arrive, you can get in touch with us at firstname.lastname@example.org. We’ll be able to look into it for you and see if there’s an issue.
- At peak times (like around Christmas and other holidays), please do allow a little longer for your order to arrive.